People expect us to respond to their questions and concerns quickly. This includes simply acknowledging that we got the questions and we're "on it," as well as keeping those involved continuously updated on the status of outstanding issues. This is one of the easiest and best ways to stand from the crowd.
Video 21: Be Relentless About Improvement
Don’t be satisfied with the status quo and look for creative, innovative solutions. “Because we’ve always done it that way” is not a reason. Keep getting better and be part of the solution, not part of the problem.
