Don't be satisfied with the status quo and look for creative, innovative solutions. "Because we've always done that way" is not a reason. Keep getting better and be part of the solution, not part of the problem.
Video 20: Be a Fanatic About Response Time
People expect us to respond to their questions and concerns quickly. This includes simply acknowledging that we got the question and we’re “on it,” as well keeping those involved continuously updated on the status of outstanding issues. This is one of the easiest and best ways to stand out from the crowd.
